Politique de remboursement

Refund & Return Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

30-Day Returns
You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging, except where applicable consumer law provides otherwise.

To request a return, contact us at jodasamir6@gmail.com with your order number and the reason for your request. Please do not send your item back before receiving return instructions from us.

UK & EU Cancellation Rights
Customers in the United Kingdom and European Union may have statutory rights to cancel eligible online purchases within 14 days of receiving the goods. These rights are subject to applicable consumer-protection laws and any lawful exceptions.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue. We will review the request and provide an appropriate replacement, refund, or other remedy where applicable.

Non-Returnable Items
Certain products may not be eligible for return after opening or use for hygiene, health, or safety reasons, where permitted by applicable law. Please contact us if you are unsure whether your item is eligible.

Refunds
Once an eligible return has been received and approved, we will issue the refund to your original payment method. Your bank or payment provider may require additional time to process and post the refund.

Contact Us
For return or refund questions, contact us at jodasamir6@gmail.com.